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RETURNS POLICY
RETURNS & REFUNDS
1 Due to the perishable nature of the Goods, we do not accept returns except where the Goods are faulty or not as described.
2 If a return is authorised, the Goods must be:
- kept refrigerated (where applicable),
- in the same condition as delivered, and
- made available for inspection or collection.
3 Refunds or replacements will be issued at our discretion.
4 All claims relating to non-delivery or short box count must be advised to the courier and noted on the courier’s delivery paperwork either on paper work or electronically at the time of signing for goods.
5 All claims relating to shortage of quality of goods once box is opened must be reported to Julia Reid on +447585082294, with in 2 hours. Failure to report within 2 hours will result in no credit being issued.
6 Burst vacuum packaging to be reported upon unpacking the delivery. These packages must be used first and you must liaise with Julia on the number above to monitor the situation.
7 Returns – once agreement to return goods has been agreed, products must be returned in the original packaging poly boxes and gel packs. Failure to do so will be immediate rejection of the credit upon receipt.
Need help?
Contact us at admin@utopiauk.org or +447585082294 for questions related to refunds and returns.